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APH
Airport Parking & Hotels
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Location

Address:
Heathrow Airport Hounslow
Poyle Road TW6 1EW

Other information

  1. Directions
  2. Additional Information
  3. Terms and Conditions

Directions

Terminal 4 - Post Code TW6 3YD. Height restriction for Terminal Parking is 2.1m.

  1. Follow signs for T4. Drive up the ramp and follow signs for Passenger Pick Up Terminal Parking.
  2. At the top of the ramp, you’ll see the barriers and signs for Terminal Parking Car Park 4. Do not go to Drop-Off (left lanes before car park entrance) or Heathrow Meet & Greet as there are additional fees which you will need to pay directly to Heathrow.
  3. Use any of the 2 barriers to your right, take the barrier ticket to hand to the driver and drive down the ramp to Level 2 following signs for Off-Airport Parking. Park in Rows E or F where a chauffeur will meet you.

Arrival instructions

  1. Please note that the Terminal Parking entry and exit fees (£7.50 each way) are already included in your booking price. To avoid additional car park charges, call 07857 366664 or 07594 517711 at least 30 minutes before arriving at the airport. Ensure you are contactable on the number provided in your booking.
  2. The company will cover parking for a maximum of 15 minutes. If your arrival time changes, please contact Park Giant immediately using the numbers above.
  3. Before handing over your vehicle, remove all valuables, travel documents, phones, and cash. Park Giant accepts no responsibility for personal items left in vehicles.
  4. It’s recommended that you photograph your vehicle before handover to support any damage claim if required.
  5. On arrival, hand your keys and vehicle to the Park Giant chauffeur, sign the necessary paperwork, and proceed directly to your terminal check-in. Your fully insured chauffeur will then park your vehicle securely for the duration of your trip.

Return instructions

  1. On your return, please call Park Giant twice on the numbers provided. Make the first call as soon as you land and the second call once you have collected your luggage.
  2. When you collect your vehicle, inspect it thoroughly before leaving the parking bay and report any concerns immediately. Damage claims cannot be accepted once you have exited the bay.
  3. Sign the necessary paperwork and collect your vehicle from the designated meeting point. Please note that entering Heathrow’s Drop-Off areas will result in additional charges payable directly to the airport.

Vehicle Collection Instructions for Heathrow Airport Terminal 4:

  1. From the arrivals hall, you’ll see Costa Coffee directly ahead. Turn left and exit next to WH Smith.
  2. Cross the three lanes using the zebra crossing, then take the lifts on your left to Level 2.
  3. The Park Giant office will confirm your vehicle and driver location for collection.

Important information

  • If you have a last-minute date or time change from the day before your booking starts, contact Park Giant by telephone on 07857 366664 or 07594 517711 to advise of the change.

  • Customers are required to photograph their vehicle at the drop-off point to support any damage claim.

  • ULEZ charges apply - please note you will enter the ULEZ zone twice, once on your start date and again on your return date.

Security

Park Giant car park is regularly assessed by a specialist team from the British Parking Association’s Safer Parking Scheme and by local Police. There is perimeter fencing, on-site security patrols 24/7 and CCTV.

Vehicle restrictions

  • Overstay charges: £25 per day.

  • Overnight charge: £40 for the first hour, then £25 per additional hour.

  • Early returns will incur a £20 charge.

  • Additional charges apply for Long Wheel Base vehicles and those over 2m in height – please email contact@parkgiant.co.uk to check availability and alternative arrangements.

  • ULEZ charges apply.

Terms and Conditions

  1. Our Flexible booking option offers you the convenience and flexibility you need. Here’s how it works:
    1. Need to Change Your Plans?
      • You can cancel or change your booking up to 24 hours before your parking period begins without any charges.
    2. Parking Period:
      • Your parking period starts at 12:01 AM on the first day of your booked dates, regardless of your pre-booked arrival time.
    3. Important to Note:
      • If you don’t cancel or update your booking at least 24 hours before your parking period begins, we’ll need to charge you for the full booking. Also, please be aware that we can’t offer refunds if you return earlier than planned.
    4. Booking Adjustments:
      • If you make changes to your booking and the price changes, we’ll either charge or refund the difference based on your adjustments.