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Airport Parking & Hotels
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Location

Address:
Gatwick Airport Horley
Gatwick RH6 0NP

Other information

  1. Directions
  2. Additional Information
  3. Terms and Conditions

Directions

I Love Meet & Greet operates at both the North and South Terminals at Gatwick Airport. Follow the steps below to meet your driver smoothly at your departure terminal.

If travelling via the M23, exit at Junction 9 and follow signs for your departure terminal (North or South).

North Terminal

  1. Follow signs for ‘Passenger Drop Off – North Terminal’
  2. Stay in the right-hand lane as you approach
  3. Drive to the far end of the drop-off area
  4. Look for the Approved Operator bays
  5. Your I Love Meet & Greet driver will be waiting to collect your vehicle

South Terminal

  1. Follow signs for ‘Passenger Drop Off – South Terminal’
  2. Keep in the right-hand lane
  3. Drive to the far end of the drop-off zone
  4. Pull into the Approved Operator lane
  5. Your I Love Meet & Greet driver will meet you there

Please have your booking confirmation ready and allow extra time for the handover, especially during busy periods.

Arrival instructions

Using the I Love Meet & Greet service at Gatwick is quick and simple:

  1. Call I Love Meet & Greet when you’re approximately 10 minutes from the airport (the number is provided in your confirmation email).
  2. Drive to your terminal’s designated meeting point as described above.
  3. A uniformed, insured driver will be waiting to greet you.
  4. Hand over your keys and head straight into the terminal to begin your journey.

Important: Arrive in good time to complete the handover before heading to check-in.

Return instructions

When you return to Gatwick:

  1. After collecting your luggage and clearing customs, call I Love Meet & Greet on the number provided in your booking.
  2. Make your way to the same Approved Operator meeting point where you dropped off your car.
  3. Your car will be returned to you so you can continue your journey with no delays.

 

Important information

Please read the following important details before you travel:

  • Last-minute changes: If your booking details change the day before your scheduled arrival, you must call I Love Meet & Greet directly on 01293 824 221 to update them.

  • Forecourt charges: Gatwick Airport now operates a forecourt access charge. This fee has already been included in the cost of your booking. As a licensed operator, I Love Meet & Greet pays this directly to the airport on your behalf.

  • Penalty notices: In rare cases, due to errors in new systems, you may mistakenly receive a penalty charge notice. If this happens, please do not worry. Simply email customer.services@ilovemeetandgreet.co.uk and the team will resolve it for you.

Security

Your car will be parked in a secure, off-airport compound with the following safety measures:

  • Manned 24/7 by uniformed staff

  • Perimeter secured with high fencing

  • Full CCTV coverage throughout the site

You can trust that your vehicle is well protected during your trip.

Disabled facilities

I Love Meet & Greet is a great option for travellers with reduced mobility or those needing assistance:

  • Drop-off and pick-up happen right at the terminal 

  • Staff handle your vehicle for you, helping make your airport journey easier

Vehicle restrictions

Only standard-sized vehicles are accepted:

  • Cars and minibuses with up to 9 seats (including the driver)

  • Taxis are not accepted under any circumstances
    Oversized or commercial vehicles may be refused on arrival.

Terms and Conditions

  1. Our Flexible booking option offers you the convenience and flexibility you need. Here’s how it works:
    1. Need to Change Your Plans?
      • You can cancel or change your booking up to 24 hours before your parking period begins without any charges.
    2. Parking Period:
      • Your parking period starts at 12:01 AM on the first day of your booked dates, regardless of your pre-booked arrival time.
    3. Important to Note:
      • If you don’t cancel or update your booking at least 24 hours before your parking period begins, we’ll need to charge you for the full booking. Also, please be aware that we can’t offer refunds if you return earlier than planned.
    4. Booking Adjustments:
      • If you make changes to your booking and the price changes, we’ll either charge or refund the difference based on your adjustments.